Role: AI customer experience
Location: Mexico
Who are we looking for?
Customer experience lead: 5+ years of experience
Technical Skills:
Skills / Responsibilities
• Develop and implement customer experience strategies.
• Monitor customer feedback and analyse customer data.
• Identify areas for improvement in customer experience.
• Collaborate with other departments to ensure customer satisfaction.
• Maintaining up-to-date knowledge of AI trends and technologies and applying this knowledge to improve customer experience.
• Strong understanding of AI tools and their applications in customer service, including chatbots, machine learning, and natural language processing.
• Ensuring that AI-driven customer interactions comply with privacy and data security regulations
• First level university degree or equivalent experience required. May have advanced university degree.
• Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
Must have
• Develop and implement customer experience strategies.
• Monitor customer feedback and analyse customer data
• Identify areas for improvement in customer experience.
• Collaborate with other departments to ensure customer satisfaction
• Maintaining up-to-date knowledge of AI trends and technologies and applying this knowledge to improve customer experience
• Strong understanding of AI tools and their applications in customer service, including chatbots, machine learning, and natural language processing.
• Ensuring that AI-driven customer interactions comply with privacy and data security regulations
• First level university degree or equivalent experience required. May have advanced university degree.
• Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
Behavioural Skills:
· Very good communication skills
· Should be very interactive and top on deliverables being working from client environment
Qualification :
· Bachelor’s Degree in Data Science, Analytics, Statistics or related field
· 5+ years of experience
ANY GRADUATE