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Associate - Customer Service
Sutherland
Chennai, Tamil Nadu, India
Description
Job Description
Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
Track and report Service Level Agreement (SLA)
Acting as a backup to the Team lead as and when required
Perform Quality checks as per the agreed criteria
Participate in Quality and Continuous improvement initiatives
Create and publish Management Reports
Active participation in Learning & Developments
Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change
Key Skills
SLA
SOP
Education
Bachelor’s Degree
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Posted On:
07-Mar-2024
Experience:
5+ years of experience
Openings:
1
Category:
Associate Client Services
Tenure:
Full-Time Position
Apply by cover letter
Cover Letter Text