Associate General Accounting–Accounts Receivable Collections

Job Description:

Consultants in this role get to: Be the Point of Contact:  Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed.  Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.  Process correspondence. Define Sutherland Reputation:  Maintain the best customer experience possible achieving the collection goals.  Deliver an experience to every customer meeting service standards. Consistently Deliver:  Achieve all agreed KPI’s.  Work pro-actively to ensure potential issues are escalated appropriately. 

Qualifications:

Our most successful candidates will have: - English proficiency language skills (maintain an English conversation, be able to read and write in English)  - Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Building rapport, be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desk top tools - High School Diploma is required (Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus