Description

Job Description:

Associate Managers in this role get to:

  • Keep Management Updated: Relay vital information in the form of timely and accurate reports.
  • Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
  • Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Take the Lead: Monitor Work queues/e-mails as per defined sample plan and targets; report out any outage and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive KPI improvement initiatives across program; focus on SLA to meet the client satisfaction; to be able to meet the Shrinkage and Attrition goal set by the company; to be self- motivated to involve in self and team development.

This position pays $25- $28/hr plus benefits and is overtime eligible. 

Qualifications:

Our most successful candidates will have:

  • Minimum 3 - 5 years strong experience with California Medicaid (Medi-Cal) In-patient billing and collection guidelines
  • Experience in supporting Self Pay - Collections
  • Inbound and Outbound Services: Minimum of 1-2 years
  • Be attentive to details
  • Be able to work in a fast-paced environment
  • Have good working knowledge in MS Office applications: Access, Word, Excel, & PPT
  • Be able to adjust quickly and smoothly to changing priorities and conditions
  • Have ability to interpret data, identify trends, and make suggestions for improvements
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Key Skills
Education

Bachelor’s Degree

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