Athena EHR Analyst

Role Description
Primary Responsibilities

•             Participation in build, configuration and testing of the athenahealth application features and functions.
•             Assist in onboarding new practices to the Athenahealth application
•             Provide electronic health record support. This includes, but not limited to, resolving issues, making changes, working on enhancements to the system and writing documentation.
•             Provide recommendations on how to improve EMR/EHR documentation and workflows
•             Troubleshoot all aspects of Athenahealth
•             Data Confidentiality/Security-Maintain confidentiality of sensitive information at all times.
•             Application Upgrades and Implementations-Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
•             Maintain data quality at all times.
•             Report Writing/Analysis-Ability to write, analyze and make basic modifications to reports.
•             Second and Third Level Support (Including Maintenance Activities)-Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
•             Vendor Relationships-Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
•             SDLC (System Development Life Cycle)-Have a fundamental knowledge of the system/application development life cycle.
•             Process Improvement-Review and validate existing processes.
•             Documentation-Complete documentation/flow charting of system builds and maintain team's existing documentation.
•             Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
•             Interactions with Others-Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

Qualifications:
•             Ability to analyze data, make decisions, problem solve, and clearly communicate solutions
•             Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.