AWS Connect Engineer / Developer

About the job
Job Title: AWS Connect Engineer / Developer

Location: Baltimore, MD (Hybrid with 2 days onsite in a Week)

Duration: Long Term

Selected candidate must

Selected candidate must reside within two (2) hours of Client in Woodlawn, MD

Description Of Work

The successful candidate will have fluency in AWS Connect design and development principles and work with
stakeholders to develop enterprise business solutions that leverages industry processes and best practices
Design, develop and implement AWS Connect processes to include new or modifications to applications, forms,
workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for new updates or
modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.
All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
Knowledge and experience with integrating Pega workflows with CCaaS.
Knowledge and experience with building reports and dashboards preferably with Tableau.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
Experience with process flow documentation creation.
Strong verbal and written communication skills.
Must be able to obtain and maintain a US Public Trust clearance.

Preferred Qualifications: Candidates with these skills will be given preferential consideration.

Adept at working independently, but also in a team environment.
Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high
availability of systems.
Prior Federal government experience.
Self-starter, highly motivated individual who adapts to a dynamic work environment.
Strong attention to detail with an ability to operate effectively across multiple priorities