Monitors, restores service, changes, supports, and handles day-to-day activities ensuring business service levels are met and environments are managed
Provides support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers during an incident
Provides immediate response to production program or system problems
Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies
Conducts independent analysis and assessment to resolve strategic issues
Monitors and tracks performance and addresses any issues
Leads/Conducts incident recovery and detailed root case analysis
Deploys manual code to production environment
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery
Supports deployment activities, managing implementation issues to resolution
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution
Collaborates and engages with the appropriate areas across the bank
Promotes adherence to standards and industry best practices
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas
Exercises judgment to identify, diagnose, and solve problems within given rules
Works independently on a range of complex tasks
Any Gradute