JOB DESCRIPTION
MUST HAVE SKILLS:
1. Experience with managing services in Azure
2. Experience with managing exchange migration to exchange online
3. Active directory knowledge in the areas of group policy and PowerShell
4. Understanding of the upgrade process of the windows server operating system – 2012 to server 2022
5. Understanding of the ITIL process – specifically with change management experience. Client is looking for someone with large company experience that understands a rigorous change process – want them to understand the work environment
JOB RESPONSIBILITIES
· Collaborate with IT teams to ensure smooth and reliable operation of assigned software/services and systems for fulfilling business objectives and processes.
· Assist in working with executive & business line team members, decision makers, and stakeholders to define business requirements/goals and to identify/resolve systems issues.
· Participate in cost-benefit and return on investment analyses for proposed systems to aid in management making implementation decisions.
· Work closely with Systems Infrastructure Architect in planning/implementation of systems solutions.
· Conduct research on software and systems products to assist in justifying recommendations and to support purchasing efforts.
· Interact with vendors, outsourcers, and contractors as needed to secure system-related products and services.
· Establish and maintain cooperative and supportive relationships with those contacted in the performance of required duties.
· Resolve any assigned work problems, incidents, changes or project tasks within assigned SLA. Ensure all assigned tasks are appropriately updated within ITSM platform.
· Repairs and recovers from hardware or software failures with necessary urgency. Communicates and coordinates with affected users or clients during outage through established pathways.
· Gauge the effectiveness and efficiency of existing systems/services; assist in development and implementation strategies for improving or further leveraging these systems.
· Perform server security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
· Assist in creation and maintaining of documentation as it relates to systems configurations, mapping, processes, and service records.
· Ensure compatibility and interoperability of in-house computing & operating systems.
· Monitor and test system performance; prepare and deliver system performance statistics and reports.
· Participate in PCI Compliance, including providing evidence for quarterly and yearly audits.
NECESSARY SKILLS:
· Excellent software & hardware troubleshooting experience.
· Extensive support experience with company applications.
· Expert technical knowledge of current Server and Desktop Operating Systems (Microsoft and/or Linux) deployment & support.
· Excellent project management skills.
· Expert implementation, design, and management experience in one of the following focus areas.
· Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Exchange, SCCM.
· Experience with Sharepoint, Microsoft Teams, One Drive, Azure, AWS, and/or GCP a plus.
NICE TO HAVE SKILLS:
Linux Redhat, scripting/automation (Bash, Perl, Python, Powershell), Redhat Ansible Engine, other OS's (CentOS, Ubuntu, Oracle XEN).
JOB QUALIFICATIONS (Education/Training, Experience and Certifications)
- Bachelor's degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field
- 7/8+ years of technical work experience.
- 2-3+ certificates in systems related hardware/software and/or documented technical training in systems disciplines. Verified work experience may be substituted
Bachelor's degree