Description

What you'll do 
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues 
• Provides guidance to lower level technicians and assists when and where necessary 
• Travels, as required 
• Mandatory rotational schedule for on-call off-hours support 
• Maintain CI/CD build and deploy pipelines 
• Monitor applications for security vulnerabilities in Nucleus, raise issues with the development team 
All you'll need for success 
Minimum Qualifications- Education & Prior Job Experience 
• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
• 3 years of experience as a network or infrastructure engineer or administrator 
Preferred Qualifications- Education & Prior Job Experience 
• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 
• 5+ years of experience as a network or infrastructure engineer or administrator 
All you'll need for success 


Skills, Licenses & Certifications

• Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions 
• In-depth knowledge of IT business operations, systems requirements, and processes 
• Demonstrated experience in the following: 
o TCP/IP networks and full understanding of all layers of the OSI model 
o Various networking solutions including routers, firewalls, VPN tunnels, switches, gateways, access devices, wireless access points, etc. 
o Akamai load balancing 
o TCP/IP, DNS, FTP/SFTP, SMTP, SMB, DHCP, Cisco, LAN, WAN, and WLAN 
o Dynatrace, Mezmo, Kubernetes monitoring applications 
o Hands-on experience with writing Terraform scripts 
o Microsoft Azure and AKS cloud platform 
• Experience with Azure DevOps and GitHub repositories and pipelines 
• Ability to analyze complex problems and implement solutions and/or workarounds 
• Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge 
• Ability to thrive in a sense-of-urgency environment and leverage best practices 
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments 
• Proficiency in Agile project management methodology, specifically within infrastructure area

Key Skills
Education

Bachelor's degree in Computer Science, Computer Engineering,