What you'll do
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Provides guidance to lower level technicians and assists when and where necessary
• Travels, as required
• Mandatory rotational schedule for on-call off-hours support
• Maintain CI/CD build and deploy pipelines
• Monitor applications for security vulnerabilities in Nucleus, raise issues with the development team
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience as a network or infrastructure engineer or administrator
Preferred Qualifications- Education & Prior Job Experience
• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience as a network or infrastructure engineer or administrator
All you'll need for success
Skills, Licenses & Certifications
• Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• In-depth knowledge of IT business operations, systems requirements, and processes
• Demonstrated experience in the following:
o TCP/IP networks and full understanding of all layers of the OSI model
o Various networking solutions including routers, firewalls, VPN tunnels, switches, gateways, access devices, wireless access points, etc.
o Akamai load balancing
o TCP/IP, DNS, FTP/SFTP, SMTP, SMB, DHCP, Cisco, LAN, WAN, and WLAN
o Dynatrace, Mezmo, Kubernetes monitoring applications
o Hands-on experience with writing Terraform scripts
o Microsoft Azure and AKS cloud platform
• Experience with Azure DevOps and GitHub repositories and pipelines
• Ability to analyze complex problems and implement solutions and/or workarounds
• Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Proficiency in Agile project management methodology, specifically within infrastructure area
Bachelor's degree in Computer Science, Computer Engineering,