BigFix Patch Engineer

Primary Responsibilities

Planning and Scheduling: Develop detailed patch management plans and schedules using IBM BigFix, ensuring minimal disruption to business operations.
Deployment: Execute the deployment of patches to servers, workstations, and other IT infrastructure components, ensuring all systems are up-to-date and secure.
Policy Development: Create and maintain comprehensive patch management policies and procedures tailored to BigFix environments.
Patch Baselines: Establish and manage patch baselines and compliance policies within BigFix, ensuring consistency and reliability.
Compliance Monitoring: Use BigFix and PowerBIdashboards and tools to continuously monitor systems for patch compliance and identify security vulnerabilities.
Reporting: Generate and distribute detailed reports on patch status, compliance levels, and any arising issues, providing insights to management and stakeholders.
Documentation: Maintain accurate and thorough documentation of all patching activities, compliance metrics, and system statuses.
Testing and Validation: Staging Environment: Test patches in a controlled staging environment to evaluate their impact on system performance and compatibility with existing applications.
Validation Coordination: Work closely with application and system owners to validate patches in production environments, ensuring they meet operational standards.
Rollback Procedures: Develop and implement rollback procedures to revert patches if necessary, ensuring business continuity and minimizing downtime.
Incident Response: Promptly investigate and resolve patch-related incidents and issues, coordinating with relevant IT teams as needed.
Vulnerability Management: Collaborate with security and operations teams to address vulnerabilities identified through BigFix, implementing appropriate remediation measures.
Incident Reviews: Participate in post-incident reviews, providing insights and recommendations to prevent future occurrences.
Collaboration and Communication: Work closely with other IT teams, including security, network, and application teams, to coordinate patching activities and resolve dependencies.
Stakeholder Communication: Communicate patching schedules, potential impacts, and status updates to relevant stakeholders, ensuring transparency and effective Planning.
Training and Guidance: Provide guidance and training to other IT staff on patch management best practices and the effective use of BigFix.
Continuous improvement: Keep up-to-date with the latest security threats, patch management technologies, and updates to IBM BigFix.
Process Improvement: Identify and implement improvements to the patch management process, leveraging automation and other best practices.
Audit Participation: Participate in internal and external audits and reviews related to patch management, ensuring compliance with regulatory and organizational standards.