Business Analyst

About the Role

The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. 

Experiences Required for This Role

Grant Administration – Domain expertise in the following required:
•    Understanding of the entire grant administration process, from discovery and initial proposal submission to award management and compliance reporting
•    Familiarity with the various stages of grant evaluation, budgeting, and fund allocation
•    Knowledge of regulatory requirements, documentation, and reporting obligations associated with grants administration
•    Ability to collaborate with various stakeholders, including government agencies, program managers, and grant applicants, to ensure seamless adoption and effective utilization of digital grants platform 

Requirements Analysis – At least 5 years of experience and use cases with the following:
•    Evaluating business processes and user needs
•    Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
•    Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management
•    Prioritizing requirements based on product roadmap, business needs, and technical feasibility
•    Navigating complex stakeholder relationships, competing resources, and priorities

Requirements Documentation – At least 3 years of experience and use cases with the following:
•    Conducting meetings and presentations to share ideas and findings
•    Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria

Solution Testing – At least 2 years of experience and use cases with the following:
•    Ensuring solutions meet business needs and requirements
•    Performing user acceptance testing
•    Classifying and documenting defects 

Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
•    Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
•    Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
•    Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel) 
•    Staying up to date on the latest process and IT advancements to automate and modernize systems

Knowledge, Skills, and Ability

Business Analysis
•    Exceptional analytical and conceptual thinking skills
•    The ability to influence and determine acceptable solutions with stakeholders
•    Advanced technical and documentation skills
•    Fundamental analytical and conceptual thinking skills
•    Reporting and presenting
•    A track record of following through on commitments
•    Excellent planning, organizational, and time management skills
•    A history of leading and supporting successful projects

Performance in Complex Situations
•    Communication and collaboration with state-wide partners
•    Clearing challenges for team members
•    Comfort in blazing a path through an ambiguous work environment
•    Judgement fitting to the ever-changing environment
•    Ability to juggle multiple project workstreams 

Team Building
•    Supporting teammates’ skills and behaviors development and delivery
•    A balance between strong domain expertise and flexibility
•    Prioritization, organization, and triage in an independent environment
•    Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
•    Ability to maintain strict confidentiality
•    Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills
•    A bachelor’s or master’s degree in business or related field
•    5 years of business analysis or a related field.
•    2 years of user-centered design
•    2 years of user research and analytics 
•    1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore
•    1 year of cloud-based services and solutions such as Azure