Business Analyst

Duties and Responsibilities: Business Analysis

• Collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements.
• Conduct interviews, workshops, and meetings to gather and validate requirements.
• Translate business needs into functional specifications and user stories.
• Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint.
• Assist in the development of wireframes and prototypes.
• Log and manage tasks, user stories, and defects in Jira.
• Work closely with the EOE IT Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements.

Quality Assurance

• Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.
• Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.
• Collaborate with the EOE IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.
• Perform usability testing to ensure user interface designs meet user needs.
• Document and track defects and participate in defect triage meetings.
• Contribute to the continuous improvement of QA processes and methodologies across EOE IT.
• Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.

Required Skills, Knowledge, and Abilities:

• Bachelor’s degree in business administration, information systems, computer science, or related field.
• Demonstrated experience working with Salesforce as either an administrator or developer.
• Proven experience (5 years or more) in business analysis and quality assurance roles.
• Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements. Experience in conducting stakeholder interviews, workshops, and requirement prioritization.
• Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments. Familiarity with Salesforce-specific testing tools and processes.
• Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder. Ability to customize Salesforce solutions to meet business requirements without code.
• Understanding of the Salesforce data model, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships within Salesforce.
• Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.
• Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
• Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles.
• Excellent communication skills with the ability to collaborate effectively with crossfunctional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa.
• Proficiency in Jira, Confluence, GitHub, and M365 productivity software.

Preferred Skills, Knowledge, and Abilities:

• Proficiency in wireframing tools such as Figma or similar software.
• Proficiency in Tableau and PowerBI.
• Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
• Knowledge of SQL or other database querying languages