Job Description:
Responsibilities for this position may include but are not limited to:
- Works closely with Global Business Support Manager in defining, designing and developing reporting/analytical needs and reports to support the Strategy, business plan and priorities.
- Displays proficient Business Analyst skills and related experience (e.g. requirements gathering, system documentation, etc.)
- Design, development, and maintenance of ongoing and ad-hoc metrics, reports, and analyses, to drive key business decisions.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
- Ability to prioritize efforts that address concurrent demands arising from projects, schedules, prioritized business initiatives and activities
- Develop mechanisms and metrics to track stakeholder satisfaction and drive projects to continuously improve satisfaction scores.
- Provides timely reporting on project deliverables to Project Managers, including the identification of risks and mitigations, issues impacting the project schedule, changes in deliverable scope, etc.
- Provides data analysis, visualization and develops analytical tools to evaluate internal and external trends and support program recommendations.
- Maintains strong analytical ability including a demonstrated ability to develop, present and monitor analytical business cases and project plans.
- Maintains good understanding of customer support requirements, business priorities, processes in order to use expertise to offer continual support and future enhancements.
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
- Maintains familiarity with Global Medical Database system application software, and other applications.
- Maintains strong interpersonal, influencing and communication skills and ability to interact at all levels of the organization