Business Analyst - Project Lead

Job Description: Max Bill Rate: NA

SCOPE OF THE PROJECT:
The individual will ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

This position will be a part of the team responsible for implementing and supporting the Public Health Licensing system as well as other Public Health technology initiatives.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems Analyst candidate will be the ongoing implementation and support of the Public Health Licensing System, and other upcoming enhancements. The Systems Analyst will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.

Specific duties and responsibilities will include but are not limited to the following:

• Study and learn system capabilities assigned
• Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
• Work with Program Area System Owners to learn their business functions and needs
• Provide system user support
• Assist staff in resolving system-related problems
• Assist with System user account permissions and security
• Provide and assist with system user training when onboarding new staff as well as individual training
• Attend and provide program area support during scheduled events as needed
• Create and maintain supporting system and training documentation.
• Maintain SharePoint content associated with system collaboration sites
• Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness
• Monitor and Identify system data quality issues and work to improve data accuracy
• Reviews and monitoring usage reports
• Assist with the system software life cycle process
• Coordinate and assist with system testing and production validation
• Work with Program Area and IT to present key information for improvements
• Maintain system protocols by writing and updating procedures
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST NA0-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.)

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours. Schedules amongst the team will be coordinated to ensure coverage of operational hours of Monday – Sunday, 8:00 am – 6:00 pm.
The candidate will work closely with the Assigned Section Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with customer and subject matter experts for the system design and testing.

This will also include compliance to DHEC security policy/procedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction.

Module support of the project.

• DHEC will require that selected personnel sign the DHEC confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• DHEC will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
• Contractors must be onsite during each week throughout the term of the contract.
• Follow agency IT Standards, policies, and procedures to include documentation.
• All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DHEC will remain the sole property of DHEC and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DHEC.
• DHEC has the final say on all programming choices.

Payment Schedule:
All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.

DHEC Support:
DHEC will provide:
• All required information including formulas, data, and mechanisms to check output.
• Staff to assist with any application or data questions.
• Conference rooms and scheduling for any application demos.
• Workstation and required software.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Knowledge of Information Technology Field, best practices, organization, and operations
2. An aptitude for learning new skills and applying knowledge to solve complex problems
3. Excellent written, oral, and interpersonal communication skills
4. Customer Service skill and Application support
5. MS OFFICE (WORD, EXCEL, POWERPOINT, VISIO), MS SHAREPOINT, MS OUTLOOK
6. Experience in system analysis and information technology Flexible and easily adapts to changing priorities
7. Ticketing System

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
2. MICROSOFT VISO
3. MS OFFICE 3NA
4. TICKETING SOFTWARE
5. EXPERIENCE WITH INDUSTRY STANDARD INFORMATION SECURITY PRACTICES

REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
Additional Sills: Preferred Skills:1. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.2. MICROSOFT VISO3. MS OFFICE 3NA 4. TICKETING SOFTWARE5. EXPERIENCE WITH INDUSTRY STANDARD INFORMATION SECURITY PRACTICES