Business Analyst

Job Description

Work hours: 8:00 EST 5:00 PST
Contract to Hire: Possible - based upon performance
Summary:
The Application Analyst II is primarily responsible for providing subject matter expertise to support, manage, and enhance the applications primarily in Finance.
Qualifications:
Bachelors degree or higher in CS, CIS, MIS or equivalent.
PeopleSoft Financials Techno-Functional experience preferably with version 9.2
Must have experience in Requirement gathering, Design, Configuration, Development & Testing in FSCM modules like General Ledger, Accounts Payable, Account Receivable, Purchasing, Inventory & Billing.
4 to 6 years experience working as an Application Analyst.
Knowledge of commonly used concepts, practices, and procedures within the domain area
Understanding of client server technologies and relational database concepts
Finance domain area expertise including applications & other infrastructure
Advanced knowledge of SDLC methodology.
Responsibilities:
Able to work independently with some direction from Applications Program Manager
Able to effectively understand department strategies and translate those into roadmaps that drive business outcomes
Act as a technical expert in relation to their domain area.
Respond to Customer Service Requests as required.
Receive Service Requests relating to fixes, fails, and proposed system changes.
Perform initial troubleshooting and support identification of root cause of Incidents.
Escalate Incidents as appropriate or to other third-party vendor as required.
Follow through on processing Incidents and drive resolution.
Produce timely Incident reports documenting system downtime.
Receive report requests, analyze business requirements, obtain new report authorization, provide data analysis, and develop and publish reports for End User operations.
Provide data analysis for ad hoc report requests.
Troubleshoot problems with scheduled application processes (data extract, scripts, load programs etc).
Provide spot checking for data quality and integrity.
Report potential issues to Business Analysts or Departments as necessary for further investigation.
Follow change control procedures.
Develop and maintain technical and operational procedure and work instruction documentation.
Act as a liaison between the Customer and other third-party vendors.
Create and track Service Requests from inception to completion.
Create and track enhancement requests from inception to completion, create test cases for enhancements, and coordinate and conduct user acceptance testing.
Consult on data processing and data structures to support ongoing operations and enhancements for their domain area
Coordinate the implementation of application suite enhancements and upgrades with the Customer business units and third-party vendors.
Coordinate with other service towers to ensure application technical requirements are met.
Participate in defining applications architecture requirements and future roadmaps