Business Analyst/Consultant IV

Job description

Under general supervision from the deputy director of the Office of Enterprise Initiatives (OEI), on enterprise projects, initiatives, and processes, this advanced level position works as a liaison amongst technical and business stakeholders to facilitate the development of business requirements, lead business process redefinition studies and analyze the use of new technology for new or enhanced systems services.

Responsibilities

• This position is responsible for working with business leads and subject matter experts (SMEs) from various ETF program areas to understand business structure, policies, and operations in order to develop solutions to business-related issues and achieve ETF and business unit strategic goals and initiatives.
• Including, but not limited to, defining/refining metrics and creating dashboards and standard operating procedures for projects, leading the creation and assisting with the execution and completion of user acceptance testing (UAT), and assisting project managers and/or business units with defining project benefits and costs.
• Responsible for understanding current and future processes, including processes for the entire enterprise.
• The work product will impact the enterprise, as well as extra and/or inter-agency business on critical business activities.
• This position, along with business leads and SMEs, will analyze current business processes and identify changes in business processes and/or IT systems that will improve ETF’s ability to meet customer needs and/or improve operating efficiency in a member-centric organization.
• This may include developing use cases and/or test plans to illustrate current state to future state definition and developing and validating detailed system requirements and design specifications.
• This position interacts with business users to assure a mutual understanding and agreement on requirements and specifications and, at an expert level, provides consultation, direction, and guidance to business managers.
• This is a senior-level position performing difficult and complex work reviewing policies, priorities, recommendations, and/or solutions to IT and business-related issues.
• This person will serve as the principal authority in the analysis of business process definition/redefinition projects, with little supervision, and providing expertise in multiple projects of moderate to difficult scope and complexity.
• This position requires knowledge of project management principles, methods and practices.
• Ensuring effective and efficient interactions with staff and management at all organizational levels and areas of ETF is an essential part of this position.

Knowledge, Skills, and Abilities

• Expert ability to analyze enterprise-wide business and technology issues in a large or complex organization and be able to document and communicate business knowledge.
• Demonstrated ability to identify appropriate members and develop effective teams with specific knowledge and skills needed to develop solutions and make recommendations.
• Ability to independently identify and obtain information sources needed to perform responsibilities effectively and efficiently.
• Advanced ability to recognize how and when to improve a process and to recommend, negotiate, and implement change.
• Comprehensive experience in business process analysis, new business process design, quality/process improvement, and change management.
• Advanced experience and ability at identifying key points and communicating results accurately and effectively to a broad audience.
• Thorough knowledge and understanding of the software development lifecycle including requirements analysis, design, testing, and deployment.
• Advanced skills with Microsoft Office (i.e. Excel, Word, Access, etc.).
• Working knowledge of project management methods, tools, and techniques, including MS Visio; experience working with project management software.
• Broad experience and ability in influencing others and encouraging creative thinking to identify solutions.
• Expert ability obtaining information and insight even when others are reluctant to share.
• Highly developed communication, interpersonal, and team building skills to develop and sustain effective working relationships, including facilitation and leadership skills.
• Skill in establishing and maintaining effective contact and communication with staff and management at all levels of the organization and with external groups/individuals.
• Expert ability to communicate business and technical concepts and information effectively to a wide range of audiences.
• Considerable ability to work as an effective member in a team environment and to mentor more junior staff.
• Ability to work independently and exercise appropriate judgment with a minimum of supervision and produce effective, acceptable results within defined time frames.
• Ability to take the initiative to assertively represent business needs, to stand firm when necessary and to compromise when possible, to diplomatically challenge assumptions, and to make recommendations to business and technical staff at all levels of responsibility and authority throughout the organization.
• Highly skilled in effective time management and priority-setting. Demonstrated ability to analyze facts and apply sound judgment in decision making.
• Ability to understand and comply with all ETF security standards, policies, processes, and procedures.