Business Analyst/Consultant

Job Description:

This position will be responsible for facilitating the mapping of various human resource (HR) processes for the Division of Personnel Management (DPM) within the Wisconsin Department of Administration (DOA). The work will involve reviewing documentation, developing questions, scheduling meetings, facilitating discussions, creating process maps, soliciting feedback, summarizing findings, and developing improvement recommendations. The goal of this work is to better understand current processes, how they differ across agencies, and where standardization and improvements might be possible. 

This position will work closely with HR professionals who are subject matter experts on HR processes and will collaborate with HR leadership to produce deliverables and recommendations. The position will report to and receive guidance from the Strategic Management and Planning (SMP) program. 

Core responsibilities

• Process Mapping: Understand and document the current HR processes in detail. This includes reviewing documentation, converting information into a process map, gathering feedback, and making revisions.
• Meeting Facilitation: Leading conversations with focus groups, presenting information, meeting with HR professionals to get more detailed feedback, and helping build consensus for how these processes should operate going forward. 
• Project Management: Overseeing several process mapping efforts simultaneously, using Gannt charts, tracking progress on action items, and ensuring deliverables are completed on time. 
• Process Analysis: Identify bottlenecks, inefficiencies, and areas for improvement in the current processes.
• Document Preparation: Summarize findings and customize documents to meet the needs of diverse audiences. 
• Feedback Solicitation: Present information to various groups and solicit input to ensure findings are accurate and recommendations are supported. 
• Solution Design: Develop and propose solutions to improve efficiency, reduce waste, and enhance consistency in HR processes.

Required qualifications

•   Two years' experience facilitating process mapping efforts in a service environment. 
• Two years' experience managing projects and meeting deadlines.
• Two years' experience producing written documentation and recommendations