Business Analyst(Servicenow)

Job description

Education requirements 

 

• Bachelor’s degree required in Math, Engineering, Business Administration, Computer Science, Data Analytics or related field; or an equivalent combination of education and experience.

• A minimum of five (4) years of experience in information services, technology or business analysis fields. 

 

Required Skills 

 

• Experience in functional and non-functional requirements gathering and analysis

• Experience with data, business, and technical requirements gathering and analysis

• Working knowledge of case or task management systems such as ServiceNow, Salesforce, Jira, etc

• Working knowledge of the principles behind the design, development, and operation of databases and web pages

• Experience conducting facilitated workshops to review requirements with stakeholders

Candidate must be able to demonstrate:

• Excellent written communication skills

• Polished verbal communication skills

• Familiar with overall IT concepts, practices, and procedures

• Excellent analytical and creative problem-solving skills

• Ability to communicate and translate requirements between technical and business teams

• Proficient in analyzing complex data models, workflow processes and procedures

• Willingness to observe and analyze patterns, trends, and correlations in Higher Education, technology, and business practices, and (re)train as necessary to remain current in modern case management and business analysis best practices, frameworks, standards, and methodologies

• Ability to work independently or in teams 

Preferred Qualifications

 

• Experience with Customer Service Management for Field Service Management tools and concepts.

• Experience with Asset Management tools and concepts

• Experience in a Higher Education technology environment

• Knowledge of and experience defining meaningful CSFs, KPIs, and metrics

• Experience with Microsoft Office products, including MS Excel, Visio and Project

• Strong background in integrated IT Service Management principles, frameworks, and methodologies (ITIL, LeanIT, Agile, DevOps, and Cloud Computing)