Job Description
- This position will require strong technical skills, operational knowledge as well as support the increasing analytical needs in operations and support succession planning.
- Intermediate to Advanced proficiency in MS Excel and Access
- Project management
- Continuous improvement minded
- Identify and analyze operational data and develop insights in support of business objectives.
- Develop and improve workflows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality.
- Identify and/or analyze business problems and develop recommendations for solutions to problems.
- Lead the development and implementation of projects and/or teams to produce desired results.
- Document and communicate project concepts, milestones, and results.
- Recommend and assist with implementing standard policies and procedures.
Preferred Skills/Experience Optional But Preferred Skills/experience. Include
- Experience working with multiple stakeholders including Executive level
- Salesforce
- Healthcare industry experience
- Client or Exchange/Marketplace knowledge
- MS Word, Outlook, Teams, PowerPoint, SharePoint, Visio, VBA programming, SQL Server
- Build databases by effectively demonstrating advanced-level proficiencies in the major components of Microsoft Access.
- Work with project/testing teams for script development to meet business and technical requirements
- Participate in cross-functional workgroup meetings to drive decisions that meet system and workflow requirements
- Creative thinking and analytical skills
Education/Certifications Include:
- Bachelor's degree strongly preferred