Business Integration Analyst

Key Responsibilities:

Operationalize customer-defined strategies within Clinical Services to drive customer growth, financial return, productivity, customer satisfaction, and/or the customer experience. Elements include, but are not limited to, Master Service Agreements (MSAs), Total Quality Agreements (TQAs), work processes, quoting, pricing models, contracting, customer collaboration tools, technology integrations and other projects or initiatives defined by our strategic customers.
Operate as the global central point of contact to assist commercial teams with strategy, negotiation, financial analysis, problem solving, and/or any other issue that may arise when dealing with our strategic customers.
Based on internal capabilities and customer requirements, standardize where possible customer interfaces/deliverables for efficiency and productivity.
Negotiate/collaborate with customers to finalize MSAs, TQAs, pricing lists and other documents.
Conduct business due diligence on new customer initiatives to ensure viability of proceeding; identify benefits and risks; propose recommendations and appropriate risk mitigation solutions for consideration. Develop Strategies for any new business endeavor that may arise out of the course of typical customer meetings.
Identify challenges with our customer interfaces; create and implement process changes that improve the overall customer or employee experience.
Provide guidance on questions involving quotes, contracts or other situations that may arise in day to day operations with our customers.
Assist in the development and presentation of final customer deliverables. Drive/support other strategic customer initiatives as needed.

Minimum Requirements

Exposure to Good Manufacturing Practices (GMP) or healthcare industry experience (i.e. clinical)
10 years of broad-based business experience that includes supervisory/management responsibilities within a major, multi-unit company; multi-national experience
Demonstrated ability to plan and manage complex projects; able to effectively prioritize and deal with ambiguity
Demonstrated ability to effectively solve problems and provide solutions to internal or external issues
Excellent leadership and interpersonal relationship skills that promote collaboration and transparency across the organization as well as with customer teams
Collaborative style with a demonstrated ability to work within a matrixed environment and with external customers; an ability to negotiate and influence outcomes and drive change, both internally and externally
Advanced excel and SQL skills; proficient in Microsoft office; experience in financial systems like SAP, HFM, Oracle, Office 365 and SharePoint 2013
Flexible with an ability to effectively work across time zones, in complex projects, and in varied work locations.