Business Process Analyst

Job description:

** Position is remote, however resources will be required to be on-site approximately 4 days per month.
Justification: The Pennsylvania Turnpike Commission (PTC) Information Technology Department (IT) is seeking to contract a full-time, Business Analyst resource for a period of 12 months in support of a variety of technology project initiatives. This position is to understand assigned business processes and through working with business owners and the IT department, assist with improving and automating the processes to increase reliability while reducing costs and / or work effort.
Description of Duties
•Maintain an overall objective of Automation of Processes Using Modern Technology
•Facilitate meetings with business leaders to document as-is and to-be process flows.
•Facilitate meetings with business leaders to elicit requirements or other pertinent information required to reengineer business processes.
•Conduct reviews and comparisons of current business processes against the best practices to determine where business process, or system changes are necessary.
•Anticipate the direction of PTC business areas and recommend new processes or opportunities, to business process owners and subject matter experts, which will support their desired future state.
•Create Test Plans and Test Scripts under the direction of the Quality Assurance team.
•Execute Tests, as documented, to assure the improvements are properly implemented and are working as desired by the stakeholders.
•Coordinate with business owners and other analysts to define and refine the project scope.
•Perform project management duties for the planning and requirement gathering phases of projects.
•Lead and participate in project team activities for system work efforts related to enterprise systems.
•Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
•Complete projects consistent with PTC and PMO guidelines
•Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
•Adhere to all PTC standards, policies, and procedures.
•Utilize various software and/or technology tools to perform job duties.
•Work independently to accomplish the tasks and duties assigned.
•Perform tasks and other duties as assigned by the PTC.
Minimum Experience
•Minimum 2 years’ related experience
•Equivalent combination of education and/or experience may be accepted.
•Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft Visio, and Microsoft ADO Testing Module.
Desired Skill Set
•The ideal candidate will have 3 or more years of expertise in Financial Management, Asset Management, or Request Management on projects of various sizes and subject matters.
•Exceptional critical thinking and problem-solving skills
•Additional beneficial skills include:
•Enterprise Business Solutions, specifically SAP projects.
•ITIL / ITSM practices and methodologies.
Certifications / Education
•Bachelor’s degree in business management or information systems.
•Business Process Analysis Certification
•Equivalent combination of education and/or experience may be accepted.
Engagement Requirements
•The Candidate shall be located within the Continental United States. There is no opportunity for “Off-shore” resources for this Statement of Work.
•Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start.
•Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.
•This position is primarily remote; however, this position will require reporting to the Commission’s headquarters during key phases of a project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare). Any absence from sessions requires prior approval from Project Principal. No additional compensation for any travel required, and rate is inclusive of any travel costs.