Business Project Manager I

Job Description:
 

• Provide Program Management support to Client in support of key Federal Government Agencies.
• The Lead Federal Project Manager (PM) is a key position in the Client Federal Program Management Organization.
• The Lead Project Manager will manage all aspects of the Agency’s awarded contract to Client.
• Candidate must have a strong telecom and IT background, successful history of leading cross functional teams in the deployment of VPNS and Contact Center technologies, understand Federal contracts, and extensive experience dealing with government customers.
• They will have overall project management lifecycle responsibility for the project, as well as responsibility for aligning the customer’s business strategy with the Client solution.
• The Lead Project Manager will be responsible for upfront engagement, collaborating directly with the customer and Federal Civilian Sales to identify and drive new revenue opportunities.
• Utilizing a strong matrixed management approach, the Project Manager will be solely responsible for coordinating integration work streams aligned with the overall goals and schedule of the implementation.
• The PM will provide project and portfolio level leadership to other Implementation team members.

Responsibilities:

• Maintain proactive customer communication.
• Lifecycle Management of Government Programs and supporting contracts (EIS, Networx, WITS, Connection II, Client 2, etc.)
• Provide management of contract personnel and ensuring high quality and acceptable task completion and deliverables within their contract in compliance with the SOW.
• Provide Program Management expertise in managing Service Level Agreements and other aspects of Client and the Client contractual agreement.
• Provide weekly status reports to customers on the services including financials, risks and risk mitigation, issues and issue management.
• Coordinate all client communications including weekly and monthly reporting, crisis management and escalations.
• Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
• Schedule and lead effective team meetings which will include field and/ or corporate resources.
• Successfully interact with other organizations within Client to deliver seamless implementations & service to Clients.
• Serve as an escalation point 24/7 for production impacting incidents.
• Ad-Hoc report creation and distribution.
• Coordinate change management activities by liaising with Clients, Global Change Management, and the Client Service Center.
• Facilitate resolution of issues pertaining to contract, billing, AR, credit requests and billing disputes.

Qualifications:

• Cisco Certified Voice Professional Certification
• Able to obtain Public Trust clearance.
• 5-7 years of Federal Project Management experience
• 5-7 years of Federal Transition and Implementation experience
• Ability to work independently or as part of a team.
• Ability to integrate and become “working member” of the client’s team
• Strong interpersonal communication, presentation, organization, and planning skills
• Must possess initiative with strong analytical, problem-solving skills and ability to make complex decisions in potentially ambiguous situations.
• Demonstrated interpersonal and leadership abilities working with cross-functional teams
• Strong understanding of Project Management Methodology including the ability to create and monitor project plans and to drive and develop tasks associated with plan
• Ability to skillfully react and adapt to a constantly changing business and IT work environment.
• Strong leadership qualities and strategic skills
• Prioritization and time management skills