- Analyze initiative requests for feasibility and approach
- Analyze system incident reports (problem analysis) and determine next steps
- Analyze issues and develop user stories, where appropriate
- Perform initial impact analysis of proposed modifications to existing applications
- Create and document user stories and functional specifications
- Conduct client interviews as required to capture and document business processes
- Write use cases and view specifications for application development and enhancements
- Design business processes and system solutions
- Solicit and document ambiguous and dynamic requirements
- Perform and support delivery team activities including planning, status reporting, and management of client expectations
- Participate in cross-functional teams to solve business problems
- Perform customer and application support activities
- Assist in the troubleshooting of anomalies identified by end-users
- Provide an estimated level of effort for assignments
- Obtain project/solution approval
Skills to Get the Job Done Right:
- BA/BS degree required (Computer Science preferred) with at least 3-5 years’ experience with business support operations in a property and casualty insurance setting, or an equivalent combination of education and experience
- Successful track record translating business needs into user stories to match those business needs
- Ability to facilitate teams and lead decision-making processes in a collaborative environment
- Proven understanding of Scrum processes; experience on product delivery teams using agile methodology is a plus
- Ability to communicate well and make effective presentations
- Working knowledge of diagramming techniques such as Functional Decomposition, Data Flows, Activity Diagrams
- Experience writing functional specifications
- Effective communication and presentation skills
- Strong analytical and problem-solving skills
- Understanding of agile development