Business Systems Analyst V

Job Description: 

• The main function of a business systems analyst is to act as a liaison to the business by analyzing process/system issues and all other data processing problems for applications and systems.
• A typical business systems analyst is responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.
• The candidate will be supporting the HR tech group at Meta.

Job Responsibilities:

• Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
• Support business analyst efforts to work on daily BAU bugs, enhancements and projects.
• Work with the cross-functional teams to ensure that the most significant business operations are addressed by facilitating and documenting business processes, business and functional requirements, build business cases and support full project -delivery lifecycle
• Manage various work streams, including gathering information, planning, and executing multiple projects/enhancements with little to no guidance
• Formulate and maintain solution documentation. (e.g., solution design documentation, process flows, data models, and technical specifications)
• Partner with Engineering to design technical solutions and translate business requirements
• Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Exercise rapid familiarization with multiple internal tools & applications; the business systems analyst must be able to track down information through searching documentation, connecting with subject matter experts, and following the trail of breadcrumbs to get to the most up-to-date information
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Document detailed test scripts, build test plans and conduct internal testing with the highest quality assurance
• Support User Acceptance Testing, testing office hours, trainings and troubleshooting of defects
• Develop training documentation, support change management through creating resources and supporting training.

Top 3 Must have Skills:

• Certified Salesforce Admin
• SQL (beginner at min)
• Business analysis documentation (requirements/user stories/test scripts) ,
• includes but not limited to :
• Business requirement document
• Use case document
• Technical specifications
• Impact analysis
• Risk and Compliance analysis
• GAP analysis

Top 3 soft skills:

• Agility/adaptability/capacity
• Verbal/written communication skills
• Critical Thinking / Attention to detail

Nice to Have Skills:

• Certified Salesforce Sales Cloud Consultant
• Certified Salesforce Service Cloud Cloud Consultant
• SCRUM
• Agile
• Previous Meta experience

Mandatory Skills

Certified Salesforce Admin SQL (beginner at min) Business analysis documentation (requirements/user stories/test scripts)