Business Systems Support Specialist

Summary of Position:

• We are seeking an experienced Business Systems Support Specialist to join our dynamic team.
• The ideal candidate will provide technical support, troubleshooting, and expertise in Microsoft Dynamics 365 Business Central (BC) to ensure seamless operation, configuration, and optimization of the system across our organization.
• This role is critical for supporting users, resolving technical issues, and enhancing workflows within Business Central, enabling efficient business processes and data integrity.

Essential Duties and Responsibilities:

• User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions.
• Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary.
• System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements.
• System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts.
• Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues.
• Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides.
• Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion
• Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities.
• Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals.
• Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements.
• Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central.

Technical Skills:

• Proficiency in Business Central modules and configurations.
• Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus.
• Experience developing reports in Business Central
• Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus.
• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills to facilitate effective collaboration across departments.
• Highly motivated and self-driven to stay ahead of network technology advancements.
• Excellent organizational skills and ability to manage multiple tasks efficiently.
• Adaptability and ability to work effectively in a fast-paced, dynamic environment.

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems.
• Experience supporting Microsoft Dynamics 365 Business Central.
• Experience with other platforms such as: MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System
• Experience in a manufacturing environment is a plus.