3 to 5 years’ experience in technical support and troubleshooting of multiple enterprise-wide systems
3 to 5 years Intersystem Ensemble development experience
Preferred 7+ years InterSystems MCache, Object Script, CSP, SQL development experience
Preferred - 7+ years healthcare development experience, Laboratory, Billing or Financial Experience with ticketing systems such as HP Service Manager preferred
Other:
Application experience with MS Windows, MS Office, MS Excel, MS Outlook
Excellent proficiency in problem solving and troubleshooting production issues
Excellent program debugging and proficiency in troubleshooting production issues
Excellent interpersonal and communication skills, written and verbal
Excellent organizational, time management, customer service, prioritization and multi-tasking skills
Excellent knowledge of and proficiency in the Agile methodology
Preferred Knowledge of Laboratory Orders to Cash process flow
Possible weekend holiday support on-call as required for green zone installations
Shift Hours Slight change in shift hours may be required to provide adequate overlap of support coverage across multiple time zones
Competencies: Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills