Description

Job Description:

  • 3 to 5 years’ experience in technical support and troubleshooting of multiple enterprise-wide systems
  • 3 to 5 years Intersystem Ensemble development experience
  • Preferred 7+ years InterSystems MCache, Object Script, CSP, SQL development experience
  • Preferred - 7+ years healthcare development experience, Laboratory, Billing or Financial Experience with ticketing systems such as HP Service Manager preferred

Other:

  • Application experience with MS Windows, MS Office, MS Excel, MS Outlook
  • Excellent proficiency in problem solving and troubleshooting production issues
  • Excellent program debugging and proficiency in troubleshooting production issues
  • Excellent interpersonal and communication skills, written and verbal
  • Excellent organizational, time management, customer service, prioritization and multi-tasking skills
  • Excellent knowledge of and proficiency in the Agile methodology
  • Preferred Knowledge of Laboratory Orders to Cash process flow
  • Possible weekend holiday support on-call as required for green zone installations
  • Shift Hours Slight change in shift hours may be required to provide adequate overlap of support coverage across multiple time zones
  • Competencies: Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills

Education

Bachelor's degree