Call Center Specialist

Responsibilities:

Answer incoming calls (80-100/day) according to established procedures and performance standards.

Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis.

Ability to understand and follow documented departmental processes.

Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.

Follow established payroll guidelines.

Ability to learn and understand Compass Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.

Process and respond to emails according to standard procedures.

Perform other team-specific tasks as assigned.

Qualifications:

Bachelor’s degree preferred

Effective oral and written communication skills

Payroll processing knowledge preferred

SAP experience preferred