Work with business stakeholders to understand the business requirements for virtual desktop solutions. Translate business requirements into functional requirements and design, technical solution to satisfy the functional and business requirements.
Evaluate, test, develop, implement, configure and maintain complex technical solutions using the Citrix XenApp and XenDesktop environments to address a variety of business problems in a complex enterprise IT environment.
Develop and maintain written procedures, engineering drawings, and other technical documentation.
Coordinate and direct preventative maintenance of major systems components, including routine patching and Software updates of the Citrix environments.
Participate and lead the installation and/or changes to the Citrix virtualization environment in accordance with Blue Shield change management practices.
Develop and implement test plans to test changes to the Citrix environment prior to introduction into production.
Monitor and tune Citrix XenApp and XenDesktop environment to achieve optimal performance and availability. Conduct health checks of Citrix environments as required.
Provide L2/L3 support and troubleshooting to resolve issues impacting Citrix infrastructure & operations. Resolve Citrix related Incidents and Service Requests.
Analyze infrastructure systems performance, collect information, and prepare summary reports.