Description

Responsibilities  

  • Work with the team on the architecture, deployment, management of Workspace technology deployment/strategy that aligns with the organization’s goals 
  • Extensive knowledge on the architecture and deployment of Windows365 (CloudPCs)
  • Experience in build and design Azure Virtual Desktop
  • Knowledge in Power Automate and Copilot technologies to enhance user experience, service delivery and performance
  • Exposure to leveraging Robotics process automation to streamline End User Workspace processes and deliverables.
  • Contribute as a subject matter technical expert for all Workspace technologies
  • Work independently on projects with all teams to meet defined deliverables and timelines
  • Efficiently troubleshoot/prioritize issues and create a culture of root cause analysis 
  • Work independently and as part of a team to urgently analyze and troubleshoot escalated issues from Tier II 
  • Assist in managing the day-to-day operations of all Workspace technologies 
  • Work closely with all Support teams in problem resolution as well as Infrastructure projects 
  • Evaluate emerging technologies and trends to ensure the organization remains technologically competitive 
  • Continuously develop and update documentation as well as knowledge base articles 
  • Work with team to cross train on all Workspace Technologies 
  • Responsible for application support and development for Citrix infrastructure 7x24 
  • Assist with conducting third party vendor review and analysis 
  • After-hours support rotation and implementation as needed 

  

Qualifications 

 

  • Knowledge in the build and implementation of Power Automate code/AI to streamline processes and increase productivity
  • Highly Proficient in Citrix Virtual Apps and Desktops Architecture
  • Strong background in Azure with a specialized experience in W365 and Azure Virtual Desktop
  • Experienced in Citrix integration with AWS and Azure  
  • Extensive knowledge in VMware and Nutanix  
    • Experience in the build and support of NetScaler
  • Comprehensive knowledge of Citrix Cloud and automation around it
  • Experience in IGEL preferred
  • Previous exposure in  troubleshooting  L3/L2/L1 issues systemwide as well as a single user.4
  • Good interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures 
  • Team player and the willingness to lend a hand with any project, big or small  
  • Project Management and Documentation skills 
  • At least 5 years of experience in VDI engineering 
  • Bachelor's degree in Computer Science, Information Technology, or a related field

Education

Bachelor's degree