Job Description
Gains familiarity with Client Service Quality concepts, practices and methodologies.
With Guidance, Learns To Perform Specific Duties, Including
Live call monitoring and recording
Reviewing and contributing to the team’s process for call and case management
Reviewing logged cases within a selected case tracking pool
Reporting on the team’s and individuals’ progress against selected metrics and performance measures
Providing timely feedback to team members based on daily reviews.
Learns and applies company Client Service Quality’s processes and procedures. Specifically, our Central Dispatch business.
Assists with special projects as assigned
Any Gradute