Consult with and train other units to ensure that problems are resolved, and effective knowledge transfer has occurred when new PC and/or server hardware/software is introduced to the environment
Anticipate and document the financial implications of assigned work
Serve as point of escalation for less experienced staff, involved in the determination of the need for vendor assistance in problem resolution
Provide team leader functions for projects (system upgrades, changes)
Train others on their own team to enable them to support the environment
Keep abreast of new cloud and automation developments, evaluate alternative approaches and recommend new software or modifications which enhance operations and development activities
Identify opportunities and make recommendations to improve availability, reliability, efficiency, performance, and overall service within the distributed computing environment and associated departments
Mentor less experienced team members by instructing, assisting, directing, responding to questions, and serving as an escalation point for problem resolution
Provide clear documentation of technical solutions and communicate plans to management and customers
Perform related duties as required or assigned
Required Skills:
3-5+ years of experience in Public Cloud technologies including Microsoft Azure, Amazon Web Services, and/or GCP, specifically in networking and security solutions and implementation.
3-5+ years of experience in DevOps scripting and automation using tools such as Ansible, Puppet, Chef, and/or Terraform
3-5+ years of technical experience with network security technologies (ex. Firewalls, proxy, and DNS/IPAM environments)
Preferred Skills:
Experience with Cisco Network Security Technologies
Experience with McAfee or Forcepoint proxies
Experience with Infoblox
Information Technology/Cisco Certified Network Associate (CCNA)
Information Technology/Cisco Certified Network Professional Security (CCNP)
Information Technology/Linux+ Certification - Computing Technology Industry Association (Comp TIA)
Required Education:
Bachelor's degree or equivalent experience in Computer Science