Cloud Ops

Responsibilities Include: 

 This is individual contributor role and the person is expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the xPaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).

 • Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) 

• Production support and operations of Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Caching across all tiers) 

• All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management 

• Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform

 • Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution

 • Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

Qualifications: 

Overall 8+ years of industry experience with 5-7 Years of relevant experience Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Caching across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) Experience using tools Jira, Git, Jenkins, Maven etc. At least medium level expertise in one of following: Python/ shell scripting Rest API Java /J2EE Strong hands-on deployment and troubleshooting expertise on 2 or more of the following technologies and products. Kafka Redis Elasticsearch Desirable experience Splunk Prometheus Ansible Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor's degree in computer science, Computer Engineering, or equivalent work experience