Cloud Product Support

Responsibilities
• Setting up and configuring the network service in IBM Public Cloud;
• Triaging and solving issues from monitoring, internal testing and external customers/partners.

Required technical & professional expertise

• At least 5 years of relevant professional experience in network service configuration and support.
• Good written and spoken communications skills.
• Demonstrated problem-solving and analytical skills.
• Working experience in Cloud, with good knowledge in datacenter infrastructure concept, such as Availability Zones, Regions.
• Working knowledge of Kubernetes, skillful using kubectl commands.
• Good knowledge on network basics -- TCP/UDP/HTTP/DNS protocols, floating IP, subnet, routing, firewall, VPN. Highly skillful using tools such as tcpdump, netcat.
• Knowledge and skills of network load balancing and SDN is preferred.
• Logging concepts, familiarity with logDNA is a plus.
• Understanding and experience in access control, authorization, and authentication.
• Good understanding on REST APIs, ability to interpret swagger specification.
• Scripting languages, at the minimum - python, bash.