Description

Job Description:

  • 3+ years of Experience in Cognos TM1 administration.
  • Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
  • Incident, problem and service outage management
  • Simple and standard service request fulfillment/Project provisioning
  • Gathering requirements from project teams covering areas such as capacity, users, data
  • Connections/sources, tools/capabilities
  • Environment set-up
  • Install, configure and maintain base software
  • Patch & Release Management
  • Security Management
  • Code migrations
  • Provide 24x7 production system support
  • Document and maintain work-instructions
  • Complete audit required tasks
  • Initiate, submit and implement change requests
  • Log technical support tickets with vendor helpdesk?
  • Backup, data recovery and service restoration management
  • Implement and maintain monitoring capabilities
  • Collaborate with L3 on patch and bug fix deployment
  • Identify and raise system capacity related issues (storage, licenses, performance threshold)
  • Performance, capacity & utilization monitoring
  • Optimization and Performance tuning

Key Skills
Education

Any Graduate

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