Connectivity & Network Engineer

Job description

Resident Engineer is required to support services to its Customer for the Contracted Network Element (CNE). The Services are required to support the customers’ Operations and Engineering teams to maintain network performance at optimal level and troubleshoot CNE related issues.

Core Network element to be supported:
Client Packet Core products: CMM, CMG, SPS
Client Convergence products: CMG
Client Service-based Architecture products: NRD, CSD
Client Subscriber Data Mgmt products: OneNDS/SDL, Registers, AUSF, OneEIR
Client applications incl. Voice Core products: NEF, CA4MN, NTAS, NLS, SBC, CFX5000, Radisys MRF, Open MSS, NN Titan

These Services are being offered in the Resident Engineer model for the Contracted Network Elements (CNE) only. As such, Resident Engineers shall work as part of operations organization and support in its day-to-day work.

Coverage times for the covered Services are provided as below:
Services Location: On-site Denver, CO
Service component: On-Site Resident Engineers Coverage times – all Local: 8x5 M-F + On-Call Support (for Emergency/Critical outage scenarios involving the CNE scope)

Each of the below-described Service packages is a deliverable to be provided by the Supplier:
• Responding to Provisioning Support requests on Production Core
• Tracking device testing progress for the planning of provisioning activities.
• Assist with device provisioning and help with Production Core Network troubleshooting and reporting of issues found with provisioning systems
• Participate in the diagnosis and remediation of network issues that involve defined CNE
• Provide / advise with improvements to the provisioning process
• Assist O&M / Engineering staff to carry out tasks and activities related to day-to-day Provisioning Operations.

Key skills: 1. Knowledge and experience with the Design, Deployment, and Support of LTE/VOLTE/VoWiFi/5GC Networks and Call flow
2. Advanced troubleshooting skills on IP, Unix or Linux. Can independently use network analyzers and tools to troubleshoot network related issue;
3. Excellent knowledge in network technologies and protocols including TCP/IP, routing/switching, network security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, Radius.
4. Experience in in customer support environment, communicating complex technical ideas in writing, in presentations, and in face-to-face meetings.
5. Knowledge and experience with C/C++, Unix Shell Script, Perl Script, java, Phyton
6. Knowledge of Kubernetes, Dockers, Ansible playbooks, Virtualization and Cloud experience