Description

Job Description:

  • Reviews, analyzes, and evaluates business systems and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.  
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned