Description

  • Proactively engage with potential customers to promote subscription products or services.
  • Provide detailed information about subscription plans, benefits, and promotions.
  • Guide customers through the subscription process, including account setup and payment methods.
  • Utilize persuasive communication skills to upsell or cross-sell additional products or services.

     

Customer Relationship Management

 

  • Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
  • Build and maintain strong, positive relationships with customers to enhance loyalty and retention.
  • Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.

     

Issue Resolution

 

  • Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.
  • Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.
  • Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.

     

Data Management And Analysis

 

  • Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
  • Analyze customer data and feedback to identify trends, patterns, and areas for improvement.
  • Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.

     

Continuous Improvement

 

  • Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.
  • Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.
  • Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.

Education

ANY GRADUATE