Support Analyst will report directly to a Supervisor and is expected to effectively work both independently and in a team environment.
This position interacts directly with Dealer.Com clients and partners as well as internally with team members, managers and leaders within the Dealer Support organization.
In addition, this position collaborates with other partner teams such as, Performance Management, Implementation and Advanced Support teams. This position does not supervise any other positions.
Skills:
Bachelor’s degree preferred
2-3 years of technical support experience a plus
Demonstrated ability to provide world class service and entice our clients to become “raving fans”of Dealer.Com
Working knowledge of HTML, CSS, Bootstrap and broad website concepts
Strong analytical skills and data-driven thinking
Excellent written and verbal communication skills
Strong troubleshooting software systems and applications
Strong teambuilding skills with demonstrated problem solving abilities
Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner
Self-directed, driven, and enthusiastic
Ability to multi-task and perform in a fast-paced environment