Customer Engineer (Teams)

About the Role:

Job Title: Customer Engineer (VMware to Hyper-V Migration)

Job description:

Key technical resource:

Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
Train customers and share industry and development expertise.
Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
Build strong customer relationships and ensure deliveries align with customer projects and milestones.
Gain access to expertise and support from consulting practice and product group.
Growth Mindset
Troubleshooting/Problem Analysis
Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Premier.
Engineers must also possess strong technical writing, presentation and training skills.
Expertise Required:

3-5 years’ experience of supporting UC communication solutions such as Skype for Business/Teams
3-5 years’ experience of Voice, video, meeting solution, and supporting infrastructure
3-5 years’ experience supporting UC/AV hardware/Teams Room
General understanding on telephony and IP Voice communication
Understanding on LAN/WAN/IP technology
Understanding and application of security aspects of network and communication solutions
Experience in the enterprise customer arena
Passion for new innovative technology and drive customer transformation
Ability to communicate with a variety of different audiences and strong presentation skills.
Ability to effectively recognize and adapt to change and in constant learning mode.
Ability to explain complex topics in ways that can be understood by technical and business decision makers.
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between business and technical acumen
Ability to effectively recognize and adapt to change
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations
Prefer five or more project experiences
Proven subject matter expertise in the following:
5+ years’ experience in architecture designs, deployment, troubleshooting, technology management
Self-reliant and strong team player, working in a fast-paced environment where technology and customers' requirements can change regularly
Understanding of Modern IT Architecture and Strategy
PowerShell\Scripting experience.