Description

Job Description:

As a  Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers of one of the largest retailers in the world through inbound calls and chat in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 

 

This is the job for you if: 

  • You excel at handling customer inquiries of varying types (i.e. account information, order status, product information, etc.)
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting performance and sales targets
  • You are able to make sound decisions with a strong sense of urgency
  • You bring an enthusiastic personality

 

 

Qualifications:

  • A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • Must have a valid government issued ID, TRN and NIS card.
  • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Solve problems systematically, using sound business judgment, and following through on commitments to customers.
  • The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
  • Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
  • Prior customer service experience preferred.
  • Inspire confidence and positively influence the behaviour, actions, and thoughts of others

Education

Any Gradute