Customer Service Representative / Technical Support Representative

Responsibilites

 

• The person will review the ticket system (service-now) queues and run a variety of reports to support customer service expectations.
• They will also perform data entry for converting project information over to a new Project module within Service-now.
• They will also perform other data entry tasks as needed in other systems utilized by the Parma operations.
• There is not alot of walking, standing or lifting. Ideal candidates would be student with technical or applications oriented training or background; possible experience as a Help Desk or customer service representative..
• Must have data entry, computer knowledge and first line of defense for help desk.
• Someone who has done some help desk and has tech skills would be perfect.
• Dress code is business causal