Customer Service Reps

Job Description:

In this  work from home  role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We offer:

• Attractive hourly rate
• Extensive benefits
• Generous paid time off
• Growth opportunities

Qualifications:

• At least one year customer service/call center experience
• English proficiency (a language assessment will be required)
• Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
• The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
• Self-motivation, detail-orientation and the ability to multitask.
• Accurate typing and keyboard skills; comfort with PC/internet navigation