Customer Service Technical Content Editor

Job Role :

• Solid understanding of US English, including grammar and spelling.
• Experienced Information Developer/Technical Writer with more than 2 years of experience
• Hands-on experience with developing customer service documentation
• Familiarity with using style guides, especially the Chicago Manual of Style
• Ability to offer constructive feedback to authors
• Familiarity with the automotive or trucking industry
• Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
• Experience with service tools and its specifications used for vehicle servicing
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• To work with cross-functional Teams
• Familiar with XML and DITA XML authoring using PTC Arbortext Editor
• Knowledge of Acrobat pro
• Work to improve the content and appearance of customer documentation continuously
• Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
• Excellent analytical and problem-solving skills
• Development of appropriate documentation to support technical publication manuals
• The candidate must have bachelor’s degree in Technical writing or communication or Engineering
• Ability to communicate effectively across multiple levels of management