Experience: 5-7 years
Location: Noida
Shift: Night Shift
Responsibilities:
· Respond to customer inquiries via phone, email, chat, and other communication channels promptly and professionally.
· Provide accurate information about products, services, pricing, and promotions to customers.
· Communicate and work with clients in the U.S. to support their business.
· Assist customers in resolving any issues that may arise.
· Utilize customer relationship management (CRM) systems to manage customer interactions and maintain accurate records.
· Collaborate with other team members to ensure seamless customer experiences and resolutions.
· Updating data in Excel and Google Docs.
· Creating and updating Product documentation, customer success documentation
· Managing and updating project progress updates
· Strive to meet and exceed customer satisfaction goals and service level agreements.
Must have skills & and competencies:
· Ability to think quickly and respond to a customer's needs.
· Very good communication skills in English are a must, as the customers are all in the U.S.
· Experience with CRM, and related ticketing systems and programs.
· Knowledge of MS-Office (MS-word, MS-Excel, PowerPoint) as well as Google software (Meet, Chat, Slides, Sheets, Docs, Drive)
· Strong interpersonal skills with the ability to communicate clearly and professionally, both verbally and in writing.
· Exceptional problem-solving skills and the ability to think on your feet to provide timely solutions.
· High attention to detail and accuracy when managing customer information and inquiries.
Eligibility:
Masters in business administration / bachelor’s degree in computer science engineering
Bachelor’s Degree