As a Customer Care Executive, you will:
- Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
- Convert potential leads into reservations and facilitates new vehicle orders.
- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.
- Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
- Reach out to enthusiasts and engage them in special events and activities.
- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.
Eligibility Criteria:
- Minimum of 2 years of experience in customer relations and customer service.
- Strong social media acumen, with preferred prior experience.
- Ability to identify cases that require escalation and handle them efficiently.
- Excellent verbal and written communication skills.
- Positive outlook and energetic personality.
- Solution-oriented mindset.
- Strong dedication to delivering excellence in customer satisfaction.
- Organizational skills with the ability to manage multiple client responses.
- Strong follow-through skills.
- Ability to work effectively in a team environment.
- Eagerness to collaborate with numerous departments and adapt to different working styles.
- Possession of a valid driver's license and an acceptable driving record.
Note:
Rotational offs (Fixed).
Ready to work (office) in US Shift.
Free cab and dinner will be provided.