Description

As a Customer Care Executive, you will:

 

  • Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
  • Convert potential leads into reservations and facilitates new vehicle orders.
  • Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.
  • Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
  • Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
  • Reach out to enthusiasts and engage them in special events and activities.
  • Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.

 

Eligibility Criteria:

  • Minimum of 2 years of experience in customer relations and customer service.
  • Strong social media acumen, with preferred prior experience.
  • Ability to identify cases that require escalation and handle them efficiently.
  • Excellent verbal and written communication skills.
  • Positive outlook and energetic personality.
  • Solution-oriented mindset.
  • Strong dedication to delivering excellence in customer satisfaction.
  • Organizational skills with the ability to manage multiple client responses.
  • Strong follow-through skills.
  • Ability to work effectively in a team environment.
  • Eagerness to collaborate with numerous departments and adapt to different working styles.
  • Possession of a valid driver's license and an acceptable driving record.

 

Note:

Rotational offs (Fixed).

Ready to work (office) in US Shift.

Free cab and dinner will be provided.

Education

Any Graduate