Description

Responsibilities:
Responsible for being the front line voice in working with our customers to solve their questions and concerns. Not a heavy technical skill set, but very knowledge heavy.
Maintain knowledge/understanding regarding Client product and regional nuances.
Correspond with customers (through Zendesk ticket) in order to find the answers to their questions.
Triage tickets to the right regional team if they are beyond hub scope.
Be willing to flex and re-prioritize when immediate attention is needed somewhere else.


Requirement:
Be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle.
Comfortable working with queue ticket management and providing a swift response.
Speaking with customers who raise time-sensitive, high impact concerns.
Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help
 

Key Skills
Education

Any Graduate

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