Data Collection Specialist (DCS)

Job Details

Description

Seeking a career with a sense of purpose, work life balance, and growth opportunities ... There's a place for you at Leidos!

At Leidos, we are committed to making the world safer, healthier, and more efficient through technology, engineering, and science. You would be a valued member of global team providing mission support to the Defense Information Systems Agency (DISA). At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee support programs.

Use your unique talents and make an immediate impact...

The Leidos Defense Group has a Data Collection Specialist (DCS) opening at Scott AFB, IL.

PROGRAM SUMMARY:

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements.

Due to contract requirements, ship is required along with a current clearance.

PRIMARY RESPONSIBILITIES:
 

• Monitor, report and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
• Collaborate with the network operations team and the other internal/external functional areas to ensure functional processes and procedures are monitored and adhered to.
• Ensure efficiency by analyzing and identifying areas of improvement and then developing process changes that enable the team to attain integrated outcomes that are effective.
• Identify and mitigate risks by reporting issues that may impact contractual compliance directly to operations team leadership.
• Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
• Receive ad-hoc requests from multiple entities and provide timely responses back to requestor
• Utilize report data to identify and correct non-compliant actions.
• Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
• Support new hire orientation and provide training support to all team members or contractual requirements.

BASIC QUALIFICATIONS:
 

• High school diploma or equivalent and 3-5 years of relevant experience.
• Currently possess an active Secret security clearance.
• Shift Schedule: Mon-Fri 0700-1500

REQUIRED SKILLS:
 

• Moderate understanding of IT ticketing processes and applications
• Moderate understanding of Data Analytics

PREFERRE QUALIFICATIONS:
 

• ITIL 4 Certification

GSMO