Data Entry Representative

Summary: The Data Entry Representative provides customers with support for processing returns from a remote work environment. This position is responsible for the accurate data entry of returns from customers in a timely and efficient manner. Data Entry Representatives enjoy helping others by providing excellent customer service, working independently and as part of a greater team, applying attention to detail, assuming responsibility, and using critical thinking skills to provide the best return and overall customer experience.

The Essential Roles And Responsibilities Of The Role Are
Provides front line support to customers via email and possibly phone in the future for Client hospital products focusing on customer satisfaction, quality, and efficiency to resolve customer issues

Records and documents all customer interactions properly in accordance with defined procedures, ensuring quality and accuracy in reporting

Interfaces and interacts effectively with Client employees and customers, including clinical personnel

Engages and escalates issues to appropriate personnel and/or departments as needed

Regularly uses company provided laptop to communicate with customers, update tickets, complete checklists, access portals and training, diagnose problems, and maintain schedule of activities

Maintains product knowledge through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials

Maintains compliance with laws protecting data privacy including HIPAA and GDPR

Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements

Required Qualifications
Proactive and results-oriented who can work both independently and as part of a team to effectively manage assignments and support customer email queues

Must have proven ability to exercise independent judgment and draw accurate conclusions to effectively troubleshot issues based on available information

Must have excellent verbal and written communication skills.