Responsibilities:
o Administering or implementing the monitoring tools in accordance with an agreed technical design
o Report customization as required by customer using Operations Bridge Reporter (OBR)
o Able to utilize the output of OBM or APM tools to trouble shoot application performance issues
o Be able to perform deep dive analysis of application performance issues from application code to infrastructure and network topology
o Troubleshooting and support for OBM or APM related issues.
Required Tools Experience
o APM/BSM Suite (BPM, RUM, EUM, SLM, RTSM, Sitescope)
o OBM (OBR, uCMDB, Operations Agent, Cloud management packs for AWS and Azure)
o NNMi
o Cloud Optimizer
o Diagnostics
Desired Experiences
o Knowledge and hands on experience of distributed architecture and implementation of APM and OBM.
o Event and Toplogy integration of Microfocus tools using BSM Connectors
o Detailed knowledge of customized monitoring configuration
o Integrating Microfocus tools with 3rd party ticketing tools like SNOW
o Operations Agent Installation, configuration, policies, event co-relation, suppression, forwarding etc.
o Operating Systems experience with HPUX, Linux, Windows system administration & RDBMS
o Experience with and/or technical knowledge of building APIs and content delivery
o Working with and maintaining application log file repositories and monitoring tools
o Configuring BPM monitors using multiple Vugen scripting protocols
o High level familiarity with application architectures ranging from client server to mainframe
o Detailed exposure of custom OM monitoring for various applications, integrations and server parameters.
o Knowledge and hands on experience of data center related scenarios
Soft Skill Requirements:
o Self-motivated to meet deadlines while collaborating effectively as part of a larger team
o Strong organizational skills, including the ability to balance multiple projects and manage time efficiently
o Solid communication skills (written and oral)
Education Requirements:
o Bachelor’s degree or higher in computer science, or similar field
o 5+ years of experience with MicroFocus APM/OBM product suites
Bachelor's degree