Advance calculation
-Google sheets
-Tableau
-Python coding
- 5+ plus years in related sales and operations planning with strong data and analytics skills; Dynamic workforce management (service planning) experience an advantage
-Experience in developing workforce capacity planning models.
-Broad end to end supply chain and operations process knowledge
-Deliver proactive analysis of provided financial forecast and creation of operational forecasts to produce effective projections of inputs and capacity requirements.
- Analysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning.
-Analysis and recommendations for staffing group effectiveness that drive efficiency balance with quality.
-Drive model improvements to maximize statistical confidence and operational accuracy; Support flexibility and effectiveness of supporting models.
-Provide business analytics and data gathering to support detailed modeling of Capacity Planning and metrics statistically confident projections.
-Interface with call center leaders to understand the fast changing business needs and planning risk effectively to ensure effective capacity to demands